LANTRUNE · Player Support

How can we help?

Official support for rune drawing, guardian feedback, anonymous leaderboards, purchases, ads, store services, and privacy. Hỗ trợ bằng tiếng Việt hoặc English.

Direct support

Email the LANTRUNE team

Send your question in Vietnamese or English. Include your app version, device model, and operating-system version for technical issues.

solutionsnht@gmail.com

What we can help with / Nội dung hỗ trợ

Rune drawing & gameplay

Recognition, modes, difficulty

Help with drawing a rune, tutorial feedback, enemy waves, game modes, pause/resume, or a guardian cast not triggering.

Bugs & performance

Crashes, rendering, audio

Report a crash, stuck character, visual issue, missing sound, input problem, slow frame rate, or battery/thermal concern.

Purchases & ads

Restore, consent, rewards

Ask about a missing purchase, restore flow, ad consent, a rewarded reward, or an interstitial shown at the wrong time.

Leaderboard & guest profile / Hồ sơ khách

Help with a missing score, stale rank, generated guest name, private Support ID, or deletion of your anonymous leaderboard profile and scores.

Tiếng Việt

Hỗ trợ vẽ rune, gameplay, animation guardian, lỗi mua hàng, quảng cáo, bảng xếp hạng ẩn danh, hiệu năng, quyền riêng tư và yêu cầu xóa dữ liệu.

Before sending a bug report / Trước khi báo lỗi

Include the smallest useful set of details:

  • LANTRUNE version shown in TestFlight or the app store;
  • device model and iOS/Android version;
  • game mode, rune, guardian, or purchase involved;
  • generated guest name and private Support ID for leaderboard issues;
  • short steps to reproduce the issue; and
  • a screenshot or screen recording when relevant.

Vui lòng gửi phiên bản LANTRUNE, dòng máy, phiên bản hệ điều hành, các bước gây lỗi và ảnh/video nếu có. Với giao dịch mua, chỉ gửi mã đơn hàng hoặc receipt ID đã che thông tin nhạy cảm; không gửi số thẻ, mật khẩu hoặc thông tin thanh toán đầy đủ.

Common fixes / Cách xử lý nhanh

Rune recognition feels difficult

Draw inside the highlighted lane, use one continuous stroke, and try the Learn the Light tutorial before raising difficulty. If the issue repeats, include the rune name and a screen recording.

Purchase or reward is missing

Confirm that you are using the same Apple or Google account, wait for the store transaction to finish, then use Restore Purchases or relaunch LANTRUNE. Do not buy again before contacting support.

Leaderboard score or rank is not updated

Check your connection, reopen the Leaderboards screen, and confirm that the generated guest name is visible. Scores are kept per game mode, and only a better score replaces the current best. Include the guest name and private Support ID when contacting support; never send the secret guest token.

Offline play

Core gameplay and local achievements remain available offline. The first-party leaderboard sends and refreshes scores when its internet service is reachable. Purchases and ads require their respective store or advertising service.

Privacy and deletion / Quyền riêng tư và xóa dữ liệu

Local progress can be removed by clearing LANTRUNE app data or uninstalling it, subject to operating-system backups. Purchase history and store-account data are managed by Apple or Google.

The first-party leaderboard uses a server-generated guest name and token plus a private Support ID instead of a personal account, hardware identifier, or IDFA. Public rankings show only generated names, scores, and ranks. Deleting app data does not delete a score already submitted to the server.

Bảng xếp hạng first-party dùng tên khách và token do máy chủ tạo, cùng Mã Hỗ Trợ riêng tư; không dùng tài khoản cá nhân, mã phần cứng hoặc IDFA. Bảng hạng công khai chỉ hiện tên khách, điểm và thứ hạng. Xóa dữ liệu ứng dụng không tự xóa điểm đã gửi lên máy chủ.

The primary deletion path is Settings → Delete Leaderboard Data in LANTRUNE. Confirming it first turns off optional services, authenticates the request with your locally held guest token, and clears its local leaderboard identity after success.

If that action is unavailable, first turn off optional services and keep them off, then email solutionsnht@gmail.com with the subject “LANTRUNE privacy request”. Include the generated guest name and private Support ID shown in the app. A public ranking or guest name alone is not sufficient for deletion. Do not send the secret guest token.

Cách chính là vào Cài Đặt → Xóa Dữ Liệu Bảng Hạng trong LANTRUNE. Nếu không dùng được, hãy tắt và tiếp tục giữ tắt dịch vụ tùy chọn, rồi gửi tên khách cùng Mã Hỗ Trợ riêng tư hiển thị trong ứng dụng; không gửi guest token bí mật. Chỉ tên khách hoặc bảng hạng công khai không đủ để yêu cầu xóa.

Read the complete bilingual LANTRUNE Privacy Policy.

Contact

Official LANTRUNE support: solutionsnht@gmail.com. Support is provided by NHT Solutions.