LANTRUNE · Player Support

How can we help?

Official support for rune drawing, guardian feedback, purchases, ads, platform services, and privacy. Hỗ trợ bằng tiếng Việt hoặc English.

Direct support

Email the LANTRUNE team

Send your question in Vietnamese or English. Include your app version, device model, and operating-system version for technical issues.

solutionsnht@gmail.com

What we can help with / Nội dung hỗ trợ

Rune drawing & gameplay

Recognition, modes, difficulty

Help with drawing a rune, tutorial feedback, enemy waves, game modes, pause/resume, or a guardian cast not triggering.

Bugs & performance

Crashes, rendering, audio

Report a crash, stuck character, visual issue, missing sound, input problem, slow frame rate, or battery/thermal concern.

Purchases & ads

Restore, consent, rewards

Ask about a missing purchase, restore flow, ad consent, a rewarded reward, or an interstitial shown at the wrong time.

Tiếng Việt

Hỗ trợ vẽ rune, gameplay, animation guardian, lỗi mua hàng, quảng cáo, hiệu năng, quyền riêng tư và yêu cầu xóa dữ liệu.

Before sending a bug report / Trước khi báo lỗi

Include the smallest useful set of details:

  • LANTRUNE version shown in Settings;
  • device model and iOS/Android version;
  • game mode, rune, guardian, or purchase involved;
  • short steps to reproduce the issue; and
  • a screenshot or screen recording when relevant.

Vui lòng gửi phiên bản LANTRUNE, dòng máy, phiên bản hệ điều hành, các bước gây lỗi và ảnh/video nếu có. Với giao dịch mua, chỉ gửi mã đơn hàng hoặc receipt ID đã che thông tin nhạy cảm; không gửi số thẻ, mật khẩu hoặc thông tin thanh toán đầy đủ.

Common fixes / Cách xử lý nhanh

Rune recognition feels difficult

Draw inside the highlighted lane, use one continuous stroke, and try the Learn the Light tutorial before raising difficulty. If the issue repeats, include the rune name and a screen recording.

Purchase or reward is missing

Confirm that you are using the same Apple or Google account, wait for the store transaction to finish, then use Restore Purchases or relaunch LANTRUNE. Do not buy again before contacting support.

Offline play

Core gameplay remains available offline. Purchases, ads, consent, leaderboards, and achievements may wait until the platform connection is available again.

Privacy and deletion / Quyền riêng tư và xóa dữ liệu

Local progress can be removed by clearing LANTRUNE app data or uninstalling it, subject to operating-system backups. Apple and Google platform profiles are managed through their own account and service controls.

For a privacy question or deletion request, email solutionsnht@gmail.com with the subject “LANTRUNE privacy request”. Include only the app version and the minimum information needed to locate your request.

Read the complete bilingual LANTRUNE Privacy Policy.

Contact

Official LANTRUNE support: solutionsnht@gmail.com. Support is provided by NHT Solutions.